Forum Discussion

avspin's avatar
avspin
New member | Level 2
10 months ago

Dropbox is adding a folder to a thumb drive without asking

If I plug a thumb drive or turn on an external drive, Dropbox is adding a folder automatically without asking.  In my case it's a document folder.  I do not want this added.  There must be a setting ...
Account Settings
desktop
windows
avspin's avatar
avspin
New member | Level 2
10 months ago

Yes, in my documents folder that I have now deleted.  And there never is any files inside these folders that are created.  I quit Dropbox and turned on a couple externals and inserted two different thumbs and not folders created.  Restarted system and it created a folder.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!