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rlloyd's avatar
rlloyd
Explorer | Level 3
4 years ago
Solved

Email address already taken

My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space u...
Account Settings
Error Messages
Multiple Accounts
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry to jump in here, rlloyd and sorry to see you're having trouble. 

     

    Do you have access to your Dropbox accounts, both free and paid?

     

    If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.

     

    Then, you can login to your paid account and update it with that email address.

     

    I hope that makes sense!

dronecrasher's avatar
dronecrasher
Helpful | Level 6
3 years ago

i am trying to change my email address to my other email and i get a notification that my new email already exists. that is impossible. in the past (years ago) i changed my other email to the current one.. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dronecrasher, thanks for reaching out to us.

 

If you're getting an error that the email you're trying to use is already taken, then it definitely means that there's a Dropbox account under that address.

 

Have you tried logging in using that email address? You can try to reset your password, to gain access and see what kind of account it is, what files it has inside, etc.

  • dronecrasher's avatar
    dronecrasher
    Helpful | Level 6
    3 years ago

    Hannah I tried resetting the password with the other email which is supposedly already in use but it prompted me to create a new account

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