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rlloyd's avatar
rlloyd
Explorer | Level 3
4 years ago
Solved

Email address already taken

My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space u...
Account Settings
Error Messages
Multiple Accounts
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry to jump in here, rlloyd and sorry to see you're having trouble. 

     

    Do you have access to your Dropbox accounts, both free and paid?

     

    If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.

     

    Then, you can login to your paid account and update it with that email address.

     

    I hope that makes sense!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dronecrasher, sorry to jump in. 

 

Just to clarify, when requesting a password reset for your @me.com email address, did you actually receive one, or nothing arrived to your inbox/spam folder?

dronecrasher's avatar
dronecrasher
Helpful | Level 6
3 years ago

I did not receive anything (also nothing in spam)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Alright, dronecrasher, thanks for clarifying that!

     

    Can I log a ticket for you instead, and send it over to this email address? We’ll need to investigate this internally, to see what may be happening.

    • dronecrasher's avatar
      dronecrasher
      Helpful | Level 6
      3 years ago

      Yes, what do you need from me to do that?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        dronecrasher, I’ve sent you a message to this email address. 

         

        Please reply back to it, and we’ll look into this together. 

         

        Thanks!

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