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Forum Discussion
Solved
Email notification settings are ignored
Why do i get spam emails from dropbox? My email settings are off for any emails (news).
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks for reporting these issues.
Unsubscribing should stop these emails. There can be a delay in processing the subscription opt-out that results in emails being sent for a short period of time, but this shouldn't persist.
We are currently investigating. These emails should stop being sent to you shortly if they haven't already. Feel free to report here if you are still receiving emails from us and I will make sure that information gets to the right team.
Regards,
Ben
This is also happening to me. When I click on unsubscribe in the emails, it takes me to settings, where I have very few options checked. There's no reason I should be getting tips and tricks emails.
- Jay
Dropbox Community Moderator
Hi amydcb, joininonallthefun, are you still receiving these emails today?
The most recent one was sent to me today at 3:06 AM
I've also received this same "3 steps to make tax season as pain-free as possible" email FOUR times now. I have all email notifications turned off on my account. I've also tried enabling and disabling the emails in my preferences. There is obviously something wrong on Dropbox's side here.
Yes, I received one today at 13:25 PDT.
- I have also been having this problem. Every single notification type is unchecked in settings. My last email was half an hour ago advertising the Dropbox desktop app.
