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Forum Discussion

GennadyKarasev's avatar
GennadyKarasev
Helpful | Level 5
3 years ago
Solved

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).     
emails
Notifications
  • Walter's avatar
    Walter
    3 years ago

    Hey Gostan, thanks for your patience while we were looking into this internally.

     

    We heard back from the team and this issue seems to be resolved now.

     

    Let us know if anything else comes up!

amydcb's avatar
amydcb
Helpful | Level 5
3 years ago

This is also happening to me. When I click on unsubscribe in the emails, it takes me to settings, where I have very few options checked. There's no reason I should be getting tips and tricks emails. 

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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi amydcb, joininonallthefun, are you still receiving these emails today?

  • amydcb's avatar
    amydcb
    Helpful | Level 5
    3 years ago

    The most recent one was sent to me today at 3:06 AM

  • WhiteZero's avatar
    WhiteZero
    Explorer | Level 4
    3 years ago

    I've also received this same "3 steps to make tax season as pain-free as possible" email FOUR times now. I have all email notifications turned off on my account. I've also tried enabling and disabling the emails in my preferences. There is obviously something wrong on Dropbox's side here. 

  • joininonallthefun's avatar
    joininonallthefun
    Explorer | Level 4
    3 years ago

    Yes, I received one today at 13:25 PDT.

    • SurferVenus's avatar
      SurferVenus
      New member | Level 2
      3 years ago
      I have also been having this problem. Every single notification type is unchecked in settings. My last email was half an hour ago advertising the Dropbox desktop app.
  • amydcb's avatar
    amydcb
    Helpful | Level 5
    3 years ago

    So, is there any fix for this?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi Everybody,

       

      Thanks for reporting that emails are still coming through despite notification settings.

       

      I raised this issue to relevant teams earlier this week, and they have been actively looking into why this is happening. We will update this thread when we have more information.

       

      Regards,

      Ben

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