Forum Discussion

BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Email notifications stopped for shared folders

A folder was shared by the owner with five people.  It contains a spreadsheet that is routinely updated.  For more than a year, we have received email notifications when the owner made changes.  Now ...
desktop
emails
Notifications
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi BrendaF9, thanks for bringing this to our attention.

 

Is this behavior occurring on any file that is being updated on your account, or just for this file?

 

Is this a shared file, or a file in a shared folder?

 

This will help me to assist further!

BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Jay, I noticed the lack of email notifications with respect to one folder since frequent changes are made there.  But after watching the Activity pane when I logged in, I noted that changes were made in two other shared folders that I also didn't receive notifications on.  I checked with others that also share in one folder, and they were not getting the email notifications either, so it wasn't just me.  In all instances, I'm talking about shared folders.

 

Surprisingly, I did receive an email notification tonight 45 minutes before you sent this reply!

 

Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Are you referring to the weekly digests for the three most used shared folders? 

     

    Or are you referring to another type of notification via email?

    • BrendaF9's avatar
      BrendaF9
      Explorer | Level 4
      4 years ago

      Yes, the weekly digest.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi BrendaF9, since you mentioned that you received an email recently, could it be that your ISP is blocking emails from the Dropbox domains?

         

        Also, in regards to the email that you received, was it about one of the folders you mentioned? 

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