Forum Discussion

BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Email notifications stopped for shared folders

A folder was shared by the owner with five people.  It contains a spreadsheet that is routinely updated.  For more than a year, we have received email notifications when the owner made changes.  Now ...
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emails
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BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Jay, I noticed the lack of email notifications with respect to one folder since frequent changes are made there.  But after watching the Activity pane when I logged in, I noted that changes were made in two other shared folders that I also didn't receive notifications on.  I checked with others that also share in one folder, and they were not getting the email notifications either, so it wasn't just me.  In all instances, I'm talking about shared folders.

 

Surprisingly, I did receive an email notification tonight 45 minutes before you sent this reply!

 

Thanks.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Are you referring to the weekly digests for the three most used shared folders? 

 

Or are you referring to another type of notification via email?

  • BrendaF9's avatar
    BrendaF9
    Explorer | Level 4
    4 years ago

    Yes, the weekly digest.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi BrendaF9, since you mentioned that you received an email recently, could it be that your ISP is blocking emails from the Dropbox domains?

       

      Also, in regards to the email that you received, was it about one of the folders you mentioned? 

      • BrendaF9's avatar
        BrendaF9
        Explorer | Level 4
        4 years ago

        The email I received yesterday was the weekly message that covered three different shared folders; I'm the owner of one but another person edits; and other people are owners of the other folders.

        The reason I do not believe this is an ISP blocking issue is because others involved with one of the shared folders aren't getting notifications either, it's not just me.  And the owner of that folder that is making the edits to the spreadsheet hadn't made any changes to her preferences that would have caused us to stop being notified.

         

        Brenda

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