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Email notifications stopped for shared folders
A folder was shared by the owner with five people. It contains a spreadsheet that is routinely updated. For more than a year, we have received email notifications when the owner made changes. Now ...
The email I received yesterday was the weekly message that covered three different shared folders; I'm the owner of one but another person edits; and other people are owners of the other folders.
The reason I do not believe this is an ISP blocking issue is because others involved with one of the shared folders aren't getting notifications either, it's not just me. And the owner of that folder that is making the edits to the spreadsheet hadn't made any changes to her preferences that would have caused us to stop being notified.
Brenda
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Brenda, thanks for the info and sorry for jumping in.
Can you send me a screenshot of what you see on your Notifications page here?
I know it’ a long shot, but is there any chance that the rest of the shared folder members don’t have the “weekly digest” option selected at the moment?
Also, if you follow these steps, do you receive any notifications to your email address perhaps?
Nancy: A snippet of my Notifications page is copied below.
The main shared folder that I'm concerned about not receiving emails on was established Dec. 8, 2019. It was shared by the owner with eight people. When the owner made changes to the spreadsheet in the folder, we would receive an email notification. When it dawned on me that it had been some time since I had received an email, I checked with two others in the group of eight, and they had not received any emails either.
Regarding your paragraph, please explain the difference between "sharing" a folder with others and "following" a folder.
Brenda
Nancy -
FYI, I did follow those steps and read through the directions about following a folder. I'm already set up to follow it and to receive emails as activity occurs. There were five changes made to the spreadsheet in that folder yesterday, according to the Activity pane on the right. I have not been notified of any of them.
Brenda
This problem has not been resolved. One of the folders that I'm following where I'm supposed to receive an email any day with activity has had editing chances made twice in the last week and I was notified of neither.
However, the other folder was edited and I did receive the email notifying me of the same.
I have decided I cannot rely on Dropbox's email notifications, I have to check the site myself.Yes, you can email me. Do I post my address here?
- Megan
Hi Brenda, I just sent you an email.
Reply back to me, and I'll see you there.
Cheers!
