Forum Discussion

BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Email notifications stopped for shared folders

A folder was shared by the owner with five people.  It contains a spreadsheet that is routinely updated.  For more than a year, we have received email notifications when the owner made changes.  Now ...
desktop
emails
Notifications
BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

This problem has not been resolved.  One of the folders that I'm following where I'm supposed to receive an email any day with activity has had editing chances made twice in the last week and I was notified of neither.

However, the other folder was edited and I did receive the email notifying me of the same.

I have decided I cannot rely on Dropbox's email notifications, I have to check the site myself.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, BrendaF9.

 

Might we send you an email, so we can look into this privately?

  • BrendaF9's avatar
    BrendaF9
    Explorer | Level 4
    4 years ago

    Yes, you can email me.  Do I post my address here?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Brenda, I just sent you an email. 

     

    Reply back to me, and I'll see you there. 

     

    Cheers! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!