Forum Discussion

RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Error 500 when verifying a change of email address

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.  
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RotGBI, thanks for posting here today! 

 

That's rather odd. Can you try to request a new verification code, using a different browser entirely? 

 

Let me know if anything changes!

RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Hi - yes I have requesting new verification codes, and tried in both Google Chrome and Safari browsers, including incognito/private modes and get the same message each time.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RotGBI, could I then send you an email, in order for us to have a closer look into this? 

    • RotGBI's avatar
      RotGBI
      Explorer | Level 3
      3 years ago

      Hi, yes please. I ask that you get in contact via [email removed as per Community Guidelines] 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi RotGBI, I just sent you an email! 

         

        Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end.

         

        Feel free to respond back to me, and we'll take it from there!

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