Forum Discussion

RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Error 500 when verifying a change of email address

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.  
Account Settings
Error Messages
RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Hi, yes please. I ask that you get in contact via [email removed as per Community Guidelines] 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RotGBI, I just sent you an email! 

 

Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end.

 

Feel free to respond back to me, and we'll take it from there!

  • RotGBI's avatar
    RotGBI
    Explorer | Level 3
    3 years ago

    Hi Megan, to be honest that is part of the problem. We no longer have access to the email our Dropbox account is set up for, hence why we're looking to change it, but we receive the Error 500 message when we go through the process of verifying the updated email. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi RotGBI, could you then try to open a ticket on your end using this page? 

       

      You can use the email address you're trying to verify, and send me the ticket number reference. Thanks!

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