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RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Error 500 when verifying a change of email address

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.  
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RotGBI's avatar
RotGBI
Explorer | Level 3
3 years ago

Hi Megan, to be honest that is part of the problem. We no longer have access to the email our Dropbox account is set up for, hence why we're looking to change it, but we receive the Error 500 message when we go through the process of verifying the updated email. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RotGBI, could you then try to open a ticket on your end using this page? 

 

You can use the email address you're trying to verify, and send me the ticket number reference. Thanks!

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