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gebruikersnaam's avatar
gebruikersnaam
Explorer | Level 4
7 years ago

Hackers abusing Dropbox to access Gmail?!!!

Google Chrome is up-to-date Versie 75.0.3770.100 (Officiële build) (32-bits) I sent the Chrome team this 2 days ago and I also contacted API Support team... Copy-paste: Somehow the virus cont...
security
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Upon going to reach out to your email address, I located your open ticket and I’ve followed up there gebruikersnaam. Please check your inbox at your earliest convenience for my reply.
 
Cheers!
issue_goggle's avatar
issue_goggle
New member | Level 2
7 years ago

Hi,

want to know your reply as far as had same issue and hacking attamt to my google account described above. 

Absolutely same situation and recived notification email about 'Dropbox was granted access to your Google Account' and i do not have dropbox account at all.

As far as you didn't reply here need to ask to reply for myself as well

Thanks 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey there issue_goggle, thanks for joining us here!

    I'm sorry to hear about your situation, I'll try my best to assist you with this.

    Firstly, can you just check that the email you received is from an official domain? When viewing the notification you mentioned in your email inbox, you can click the sender's name to see the exact email this was sent from. What do you see there?

    Also, to connect a Dropbox account to your Google account, they need to be under the same email address. Can you try signing into Dropbox with your Google email address? You can request a password reset to access the account if you need to.

    Let me know what you find and we'll take it from there!

  • issue_goggle's avatar
    issue_goggle
    New member | Level 2
    7 years ago

    Regarding forat question - email sender is Google  with @accounts.google.com domain

    Ablout signing in into dropbox seems that no account for my google email registered but in google account in recent events I see 'Dropbox connected to your account' notification (from location far from me)

  • gebruikersnaam's avatar
    gebruikersnaam
    Explorer | Level 4
    7 years ago

    Yeah Dropbox support, in the end, was an absolute waste of time and an utter joke: we don't know, please contact Google to get the answers you seek...

     

    Sure... Thank you! 

     

    :(

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the additional info issue_goggle!

    I'm afraid in this case, since there isn't a Dropbox account under that email address, I would suggest contacting Google Support for some further assistance.

    Without knowing the Dropbox account, we have limited info on what exactly occurred. Google should have access to more info on this event to be able to clarify the situation further.

    That being said, I was able to find this thread here from Google Support on how you can disconnect Dropbox through your Google account in the meantime.

    Please do keep me updated with what you find!

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