How can I access live chat for support?

Hi Nancy too! One-file-at-a-time type (ADSL) here.

Let's say: 8pm upload one 500mB file (i.e. drag into Dropbox folder) - 11pm pause sync @ 250 remaining, shutdown Mac - next 8am restart Mac, resume sync... but back to 500 to go 😬 (Think minor-Sisyphus)

Hope this answers what you asked.

And to be clearer: on previous few occasions, not "this just happened/what's going on!?"

Appreciate the attention!

Thanks for the additional info here, JEToronto.

This might have to do with the fact that it's an upload, especially if it's just one single file.

Do you notice the same behavior with entire folders of smaller files?

Hi again Hannah!

I've not had need to download, to pause/resume - hope that's what you meant.

Nor a folder of files at once.

Just a thought: is there a cookie for upload progress in Desktop app?

Anyway, nbd: ok to shutdown only when upload completes, and not paying for extra traffic.

Sure hope this has been helpful to others (?).

I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.

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PPagan wrote:

I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.

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Make sure you're signed in to your account, or the option won't appear on the Support page. Also, Live Chat is available Monday-Friday. It's not available on weekends or holidays (this Monday is a holiday in the US).

So it actually won’t show up as an option at times it is not available?

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PPagan wrote:

So it actually won’t show up as an option at times it is not available?

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It does show up but when you click through it wont work.

I've just pulled this screenshot now from my Essentials account:

 When I click through to chat I get: