How can I access live chat for support?

My account is not yet activated.  I was previously using the chat function as I explored things I wanted to do.  I thought I was done and now have more questions.  What do I do?

I have Drop box plus account and chat support doesn't even work. i clicked 50 time live chat button but nothing opens.

We have 5 accounts with drobox, and now we will just cancel them all, we don't want support which does not even work.

Hey cduniforms, sorry to see you're having trouble accessing the live chat support option.

Did you try from a different browser or from a private browsing window, to see if you get a different behavior?

Live Chat is listed. But it takes me to SALES chat.

Sorry to piggy back here - although live chat support is an option for a Business Standard plan admin, may I assume this doesn't apply to a trial? Thanks!

Hey JEToronto!

Indeed, phone support is not available to Dropbox Business trial accounts.

Is there something you'd like assistance with?

Thanks Hannah, good to be assured! Email option works for me, but my non-urgent question is (if ok in this thread): when resuming sync (after pausing overnight/shutdown-restart), why does upload starts all over, and not where left off.

Hi JEToronto, sorry to jump in here! 

Normally, when you resume syncing after pausing, the syncing process should continue exactly where it left off. 

Can you tell me what you see in regards to the app's syncing status when this happens, and clarify the version of the Dropbox app that you're using on your end? 

Keep me posted, and we'll take it from there! 

Jump right in, Megan (sorry to steer so far from Live Chat)! I thought so too (by def'n: resume, not restart).

• Syncing [file name]
• Desktop (Mac) v. 178.4.4811

Thanks!

Hi from me too, JEToronto! 

Just to clarify, is your desktop app syncing a specific file each time / the last file you added to your Dropbox account or does it start syncing from the start a large amount of files instead?