Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How can I access live chat for support?
where can i find the Live chat on my account??
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
37 Replies
Replies have been turned off for this discussion
- Rich
Super User II
elvis1991 wrote:
i need customer support chatt link to chatt with them,i want to delete my account.
The support options that are available to you can be found on the Support page. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the following help article:
I guess my personal account doesn't include live chat - how can I get it?
- Lusil
Dropbox Staff
Hi there FRAnkRubin29, thanks for nudging us on this thread.
Your technical support options depend on what kind of account you have and you can find more about what each subscription offers in this link.
In the meantime, if you have any other questions, just give us a shout. Thanks!
I have no idea if I have a dropbox account. I just want to know what i need to do to send (email) large documents or videos and what the costs are for a private account. I need simple solutions and not complex details.
- Lusil
Hi there Joel Littman, thanks for nudging us on this thread.
If you're posting on the Dropbox Community, it means that you have a Dropbox account. You can go to it by clicking on the Dropbox logo that's on the top left corner of this page.
To find the email address associated with it, you'll have to check out your General from your settings, here.
You can share your files with other users who have a Dropbox account by following these steps. If they don't have an account, you can send them a shared link to your files.
Finally, you don't need a subscription to share content, but if you do want to upgrade, you can have a look at our plans in this link.
Hope this helps!
is all my documents backe up every month
- Jay
Dropbox Community Moderator
Hi amal ms, are you asking if the Dropbox desktop application is backing up your files to the Dropbox site?
Does it show up as syncing, or up to date when you hover over the Dropbox icon?
If I'm misunderstanding something, please let me know more details so I can assist!
have i reached live chat? I just upgraded to trial version of Professional and need help
- WalterHey there Joan T., thanks for joining the discussion here.
Our Community is not to be confused with the live chat option you may get when contacting our Support team directly.
That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise further.
Thanks so much! - i want my old account back please
[Removed as per Community Guidelines]
