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Pinder's avatar
Pinder
New member | Level 2
2 months ago
Solved

How can I change the email on my account?

I have not logged in few months and we updated our email address.  When i tried logging in with new email it created a new account.  Now when i log in with my old email to change the email address it sasy my new email is already taken?

 

 

Any ideas?

Account Settings
emails
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the details. You can swap emails by using a third, unused email address, and follow these steps to do so.

4 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Pinder, thanks for bringing this to our attention.

    Just clarify, do you have access to both email addresses and Dropbox accounts?

    Are you looking to swap email addresses, in order to replace the old email with the new email?

    This will help me to assist further!

     

  • Pinder's avatar
    Pinder
    New member | Level 2
    2 months ago

    Yes that is correct.  I want to replace old email with new one but systems says new email is being used so it won’t let me change

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the details. You can swap emails by using a third, unused email address, and follow these steps to do so.

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