Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pinder's avatar
Pinder
New member | Level 2
7 months ago
Solved

How can I change the email on my account?

I have not logged in few months and we updated our email address.  When i tried logging in with new email it created a new account.  Now when i log in with my old email to change the email address it sasy my new email is already taken?

 

 

Any ideas?

Account Settings
emails
  • Jay's avatar
    Jay
    7 months ago

    Thanks for the details. You can swap emails by using a third, unused email address, and follow these steps to do so.

4 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the details. You can swap emails by using a third, unused email address, and follow these steps to do so.

  • Pinder's avatar
    Pinder
    New member | Level 2
    7 months ago

    Yes that is correct.  I want to replace old email with new one but systems says new email is being used so it won’t let me change

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Pinder, thanks for bringing this to our attention.

    Just clarify, do you have access to both email addresses and Dropbox accounts?

    Are you looking to swap email addresses, in order to replace the old email with the new email?

    This will help me to assist further!

     

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!