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robotronald's avatar
robotronald
Explorer | Level 3
1 month ago

How can I open Dropbox settings when the taskbar icon isn't showing?

The Dropbox taskbar button has disappeared recently (Win11 Pro), DB is running (syncing ok, processes running in task manager) and all icons are set to show in the taskbar so it's not a taskbar confi...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi robotronald - sorry to hear you're having issues with this.

Did you reboot your computer since you first noticed this? If you did and this persists, can you send us a screenshot showing your computer's taskbar? 

Are you able to search for the Dropbox app from Windows home directly to see if you can find and open the app from there?

Any additional information is more than welcome! 

robotronald's avatar
robotronald
Explorer | Level 3
1 month ago

Yes I did and opening the app just opens the Dropbox folder, not the Dropbox UI (I think this has always been the case with your app?). Here's a screenshot of the taskbar. I've always had Windows set to show all taskbar icons and I've double checked this is still the case (Dropbox is show in the taskbar icons list as enabled too). 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    I see, thanks for the additional information and the screenshot too robotronald - much appreciated. 

    Can you try a simple reinstall using the offline installer from this page directly and let me know how it goes?

    • robotronald's avatar
      robotronald
      Explorer | Level 3
      1 month ago

      Thanks. Can you confirm if this will retain all my current settings (with the partial folder sync settings still saved so I don't need to worry about moving folders/resyncing when I'm not sure which folders have been excluded)?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Yes, this way you won't need to worry about your selective sync settings robotronald​ - just install the app from the link directly. Let me know of any updates!

        PS: You can also try temporarily quitting any 3rd party apps you have running on your computer to see if they're interfering somehow

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