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Forum Discussion

Drazen M.'s avatar
Drazen M.
New member | Level 1
10 years ago
Solved

How do I sign in to my Dropbox account if I've made too many login attempts?

I have a problem logging in after I did phone reset.

At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.

I waited for hours but nothing is changing.

I tried to uninstall and install app again but problem still persists.

  • The three steps sollution that has worked out:

    1. Login to your dropbox account trough the website.
    2. Go to your profile and activate Two Factor authentication.
    3. Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.

    That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.

    PS: Thank you @Andrew C.

    ==========================================================

    Message calling the attention addresed to Dropbox Customer service Team 

    In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.

    That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.

76 Replies

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  • Kevin R.21's avatar
    Kevin R.21
    New member | Level 1
    10 years ago

    I too just ran into the same problem all of you are facing but I managed to get mine working again. When using the app go to sign up put your name in and use your normal login. I hope this helps.

  • Mohammed W.1's avatar
    Mohammed W.1
    New member | Level 1
    10 years ago

    I am having the same problem and it is seriously frustrating. I installed dropbox on a new laptop and for some reason, my password didn't work after several attempts. After changing it, I tried to log in and it says there were too many login attempts. It has been nearly a day and I still cannot login. When the hell is it supposed to refresh?

  • Daniil M.'s avatar
    Daniil M.
    New member | Level 1
    10 years ago

    Mohammed W.,

    I had a similar issue yesterday ("too many signin attempts, try later" for two days in a row).
    I resolved it by clicking signup instead if signin, and feeding my old creds+name to the signup form. I've logged in successfully then.

  • adevereaux's avatar
    adevereaux
    New member | Level 2
    10 years ago

    The two-factor authorization work around no longer works. When I go to enable it in my security menu, I'm asked to re-enter my password, and then I receive the error message after entering a correct password "Too many incorrect passwords. Please try again in a few minutes." I use Dropbox for the vast majority of my storage needs, since I'm constantly switching between devices. I'm seriously sad that Dropbox has messed their authorization up so badly that people like me are caught in an endless loop where we can't do anything but wait for a problem we never created to perhaps one day mystically solve itself. This is absurd.

  • defaria's avatar
    defaria
    Explorer | Level 4
    8 years ago

    This doesn't work for me. Let me explain. What I want to work is Dropbox synchronization in an app that I use called Songbook running on my Android tablet. Dropbox synchronizes with the Dropbox app on my tablet. Dropbox does not sychronize with the Songbook app. I will email the developer but this is what I see:

     

    Note the error message

  • iboregua's avatar
    iboregua
    New member | Level 2
    8 years ago

    Thank you, Andrew for your post!

     

    I did it your way and it worked like a charm. Then I disabled the two-step verification on the very same phone and it still works :) So I don't need to type the code. Great!

     

    Best regards!

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