You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Tolkyyn
3 months agoNew member | Level 2
How many devices do I use for my account?
I have Dropbox on 3 devices, one is my iPhone. When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 ...
- 3 months ago
Tolkyyn wrote:
When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.
It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.
You can see and manage the devices connected to your account on your Security page.
Rich
3 months agoSuper User II
Tolkyyn wrote:
When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.
It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.
You can see and manage the devices connected to your account on your Security page.
- Tolkyyn3 months agoNew member | Level 2
Rich wrote:
Tolkyyn wrote:When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.
It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.
You can see and manage the devices connected to your account on your Security page.
Thank you very much Rich. That security page is what I needed. It showed me that it still had my old iPhone from 4 years ago connected. Not anymore! I hope everything will work once Dropbox sees that I've disconnected the old phone. Thank you very much.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!