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How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorIt does sound like you have two accounts.
So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one.
And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address.
In this case, you can try one of two things:
- Either delete the free account (while making sure you first download any files you need), to free up the main email and use it for your paid account
- Or change the email address of the free account to a third, placeholder email address, to free up your main one and use it for your paid account
I hope this helps!
Dear Hannah,
Thank you for your answer.
I only have 1 free account.
- Hannah
Hey mwpmvanbeek, my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one.
In any case, have you checked whether you have two Dropbox accounts?
One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you an idea.
Sorry Hanna, I was wrong. I did have a duplicate account. This arose from an incorrect procedure to change my password. I deleted 1 account and hope the problem is solved now. Thank you for your help.
