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MartynC's avatar
MartynC
Explorer | Level 4
3 years ago
Solved

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mwpmvanbeek, my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one.

 

In any case, have you checked whether you have two Dropbox accounts?

 

One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you an idea.

mwpmvanbeek's avatar
mwpmvanbeek
Explorer | Level 3
3 years ago

Sorry Hanna, I was wrong. I did have a duplicate account. This arose from an incorrect procedure to change my password. I deleted 1 account and hope the problem is solved now. Thank you for your help.

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