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Forum Discussion
MartynC
3 years agoExplorer | Level 4
How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
MartynC
3 years agoExplorer | Level 4
The problematic ones are from people sharing - or at least trying to. I am guessing it is because the email they are sending them too is my newer and preferred email address. However my main Dropbox account is an old one (but with much more storage) and associated with an old address (now changed thanks to you) but of course not changed to my main preferred address as that was not allowed. I changed it to an address I dont really use, its just an alternate for use if needed for any reason. Which means I do have access to it of course.
I dont remember why I opened the other one, perhaps I thought I was changing the email. Not really sure, I am guessing. I dont really want to have two accounts, particularly if this is indeed the cause of the issues. Additionally the newer account has very little space which again I think is the issue as I am getting a message saying I dont have enough space to open one of the documents that has been shared to me.
Hannah
Dropbox Community Moderator
3 years agoNo worries, I'm happy to help!
If you need anything else, make sure to let us know.
Have a great day!
- Eventyrridderne3 years agoExplorer | Level 4
I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore.
By I'm not allowed to change mail. What is woring?
// Daniel Benjamin (Eventyrridderne)- Nancy3 years ago
Dropbox Community Moderator
- Eventyrridderne3 years agoExplorer | Level 4
"Please choose a new email"
It says.
But it is a new mail I' writing.
// Daniel
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