Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MartynC's avatar
MartynC
Explorer | Level 4
3 years ago
Solved

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, I'm happy to help!

 

If you need anything else, make sure to let us know.

 

Have a great day!

Eventyrridderne's avatar
Eventyrridderne
Explorer | Level 4
3 years ago

I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore. 

By I'm not allowed to change mail.  What is woring? 

// Daniel Benjamin (Eventyrridderne) 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Eventyrridderne! 

     

    What do you see exactly when trying to update your Dropbox email address?

    • Eventyrridderne's avatar
      Eventyrridderne
      Explorer | Level 4
      3 years ago

      "Please choose a new email"

      It says.  
      But it is a new mail I' writing. 

      // Daniel

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        Eventyrridderne wrote:

        "Please choose a new email" It says. But it is a new mail I' writing.

        Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!