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MartynC's avatar
MartynC
Explorer | Level 4
3 years ago
Solved

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

Eventyrridderne's avatar
Eventyrridderne
Explorer | Level 4
3 years ago

"Please choose a new email"

It says.  
But it is a new mail I' writing. 

// Daniel

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Eventyrridderne wrote:

"Please choose a new email" It says. But it is a new mail I' writing.

Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.

  • Eventyrridderne's avatar
    Eventyrridderne
    Explorer | Level 4
    3 years ago

    No it just says: 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Eventyrridderne, sorry to jump in here, but could it be that there's already an account associated with this email address of yours? 

     

    Have you tried another email address as a test perhaps? 

  • mwpmvanbeek's avatar
    mwpmvanbeek
    Explorer | Level 3
    3 years ago

    The problem is already solved. See earlier comment from Hanah and my reply.

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