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How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
I can't seem to figure out how to post a screenshot on here but, it says your account I have the basic account, undervthat it's details: email _my email
Space used
Manage devices
Then the next category says features...
There's just no edit button.
Space used
Manage devices
Then the next category says features...
There's just no edit button.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi James b124, do you use a browser on your end, when trying to change the email?
Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community.
- Don't see camera icon I am just on my phone logged into the Dropbox mobile app trying to change email through the settings tab, scrolling all the way down gets to the help tab that's how I realized there's supposed to be an edit button from reading the articles.
- If I can just Create a new account with my current email that would be fine,if there is a way to transfer over all the files?
- Megan
Thanks for clarifying, James!
In order to change your email address, you'd need to be using the website, not the app. Do you remember the password linked to this account?
I'm asking, because if you can see the email linked to the account, in the mobile app and you recall the password, then you could try logging into it using our website.
If this doesn't work, then what you can do on your end, is download your content, and then create a new Dropbox account, under a different email address, since you can't have an account using the same email address you have.
I hope this helps!
- Yes I would like to create the new account please I can't login online
