Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MartynC's avatar
MartynC
Explorer | Level 4
3 years ago
Solved

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi James b124, do you use a browser on your end, when trying to change the email?

 

Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community. 

James b124's avatar
James b124
Explorer | Level 3
3 years ago
Don't see camera icon I am just on my phone logged into the Dropbox mobile app trying to change email through the settings tab, scrolling all the way down gets to the help tab that's how I realized there's supposed to be an edit button from reading the articles.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!