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SeniorBlanco's avatar
SeniorBlanco
New member | Level 2
7 years ago

I access the wrong account. How do I switch?

I just upgraded to a new iMac. I put the wrong email address down when setting up Dropbox on the new computer. I treied to edit my email address under settings and put in the correct one but got a message that the id and password I tried to correct it to are already in use (yeah, by me)

 

apreciate assistance

7 Replies

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  • SeniorBlanco's avatar
    SeniorBlanco
    New member | Level 2
    7 years ago

    I did as you suggested; I'm able to access my primary Drop Box account but when I go into Finder and look at the Dropbox folder it only has the few files/folders associated with the old account I mistakenly entered when I set up Drop Box on my new iMac

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for your swift reply, SeniorBlanco

    It sounds like you're looking at the Dropbox folder that's associated with the account you connected previously. 

    Please note that when you link to a different Dropbox account, the app should detect that another Dropbox folder already exists on the computer and should give you two options: Choose Another Location or Install

    If you want your new Dropbox folder to be in:

    • Another location other than your existing folder, click on Choose Another Location.
    • The same location as your existing one, click Install. This will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.

    Let me know of any updates!

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    7 years ago

    Hi SeniorBlanco,

    Just some tips. You can check if the right e-mail (account) is associated with particular application instance, using a look at "Account linking" field in Account tab on Dropbox Preferences. To be sure that proper account will be associated, initially login your target account, in the web browser, and after that do Lusil suggestions. :wink:

    Hope this gives right direction.

  • dhogan829's avatar
    dhogan829
    Explorer | Level 4
    7 years ago

    thanks to you and Lusil 

     

    You two are proof that you can teach and old dog new tricks

     

    Thank you very much!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    No worries, dhogan829!

    Glad to hear that you were able to resolve your concern. 

    If you have any other questions in the future, just give us a shout. 

    In the meantime, have a lovely weekend ahead! :grinning:

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