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SeniorBlanco's avatar
SeniorBlanco
New member | Level 2
6 years ago

I access the wrong account. How do I switch?

I just upgraded to a new iMac. I put the wrong email address down when setting up Dropbox on the new computer. I treied to edit my email address under settings and put in the correct one but got a message that the id and password I tried to correct it to are already in use (yeah, by me)

 

apreciate assistance

    • SeniorBlanco's avatar
      SeniorBlanco
      New member | Level 2

      I did as you suggested; I'm able to access my primary Drop Box account but when I go into Finder and look at the Dropbox folder it only has the few files/folders associated with the old account I mistakenly entered when I set up Drop Box on my new iMac

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for your swift reply, SeniorBlanco

        It sounds like you're looking at the Dropbox folder that's associated with the account you connected previously. 

        Please note that when you link to a different Dropbox account, the app should detect that another Dropbox folder already exists on the computer and should give you two options: Choose Another Location or Install

        If you want your new Dropbox folder to be in:

        • Another location other than your existing folder, click on Choose Another Location.
        • The same location as your existing one, click Install. This will rename the existing Dropbox folder to Dropbox (Old) and will create a new Dropbox folder for the account you’re currently linking.

        Let me know of any updates!

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