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AmyP2019's avatar
AmyP2019
Explorer | Level 3
2 years ago

I can't access my Dropbox files, as I keep being asked to verify my email address.

HELP!!!!  I set up a Dropbox account in 2012 with my school email address (not a school group account).  I can log in, but I cannot see my files because I cannot verify the account address.  When I t...
account access
Account Settings
emails
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AmyP2019, thanks for the information. I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

AmyP2019's avatar
AmyP2019
Explorer | Level 3
2 years ago

Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    AmyP2019 wrote:

    Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

    Live Support is only available to Paid users (note, I believe you actually need to be paid and not a trial). If you are then you can get it Monday through Friday via www.dropbox.com/support 🙂

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