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AmyP2019's avatar
AmyP2019
Explorer | Level 3
2 years ago

I can't access my Dropbox files, as I keep being asked to verify my email address.

HELP!!!!  I set up a Dropbox account in 2012 with my school email address (not a school group account).  I can log in, but I cannot see my files because I cannot verify the account address.  When I t...
account access
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emails
AmyP2019's avatar
AmyP2019
Explorer | Level 3
2 years ago

Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
AmyP2019 wrote:

Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

Live Support is only available to Paid users (note, I believe you actually need to be paid and not a trial). If you are then you can get it Monday through Friday via www.dropbox.com/support 🙂

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