Forum Discussion

Roberto Deretta's avatar
Roberto Deretta
New member | Level 1
2 years ago

I can't change my email address, why?

I just subcribed to Essential with an account registered with one email address...I would like to change it to another email but doesn't aloud me to do it. Always proposing to change password.

The fact is the in my Dropbox Apps I am registered with another account and I would like to have the Essential on the same as the Apps.

Account Settings

2 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Roberto Deretta, thanks for bringing this to our attention.

     

    Are you trying to change the email address on your account to the same email that is on a different Dropbox account?

     

    This will help me to assist further!

  • SantoshRD's avatar
    SantoshRD
    New member | Level 1
    2 years ago

    Thanks, I think that the problem is solved.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!