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I can't reset my password as I have no access to the email
Hello everybody,
Need to log in to my dropbox account but i forgot the password.
I cant reset it because the email address is business and not available anymore to email servers.
There is a...
andreas chat wrote:
There is another way to confirm my id and have again access to my drop account??
If you have another active device already linked to your account you may be able to gain access to your Dropbox. If not, then you'll need access to the email address associated with the account.
Hello. I am having the same problem. I have another Dropbox account with very important photos of a trip I took with someone who is no longer with us and I cannot access them. The email that I used, I don't have access to anymore, and I don't have access to the old phone number either. Please help me get back to my old Dropbox account. I've even signed up with this new account right now to pay so I can hopefully have access to my cherished photos again. Please help.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear about this, rickyx1313.
When was the last time you accessed this account? Could it be more than 12 months?
And is your password also expired on that account, do you remember receiving such an email at any point?
- I think my password might have expired. I have the email working now that I started it with. Is there any way to get the account back? So many pictures my family and I would love to have again.
- Rich
Super User II
rickyx1313 wrote:
I think my password might have expired. I have the email working now that I started it with. Is there any way to get the account back?If you have access to the email address linked to your account and your password is expired, you can try to reset the password. Keep in mind that if you haven't accessed the account for more than a year, it may have been deleted due to inactivity.
- I tried and it won't send me an email to update password
