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andreas chat's avatar
andreas chat
New member | Level 2
5 years ago
Solved

I can't reset my password as I have no access to the email

Hello everybody,   Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is a...
account access
Account Settings
emails
security
rellis's avatar
rellis
New member | Level 2
3 years ago

I have two old dropbox accounts but I dont remember passwords AND I dont have access to the email info would be sent to anymore. I know it is stupid but I need help. Lots of precious docs in old accounts 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    rellis as has been said it isnt possible without access to the emails I'm afraid.

     

    Also. If you haven't logged in for over 12 months the data would have been removed anyway 😞 

     

    Sorry

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rellis, sorry to hear about this.

     

    Is it possible to regain access to your email address?

     

    Without access to the email, there's really no way of verifying your account ownership, to help you regain access to the account.

     

    You can read more about this here.

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