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realtorrobin's avatar
realtorrobin
New member | Level 2
9 months ago

I can't verify my account, since I'm getting an error 500.

I opened a trial account using my new work email, however, they already had a DB business account and I wasn't made aware of that.   So we cancelled the trial account, deleted the account and I am no...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey realtorrobin, sorry to hear you're having issues with that.

Let's jump right into this! You mentioned that you've already contacted our Support about this, right? 

Would you be able to send me your ticket number reference, in order for me to locate it on our system, and check the troubleshooting steps you've tried? 

Keep me posted, and we'll take it from there!

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