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James T's avatar
James T
New member | Level 2
2 years ago
Solved

I have two accounts and didn't realize until recently - how can I contact support to resolve this?

I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact ...
Account Settings
Multiple Accounts
  • James T's avatar
    James T
    2 years ago

    I managed to chat to an agent by going through sales.

     

    Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

That means you are logging in using an account which you arent paying for - i.e. you have multiple accounts. You can also confirm this via www.dropbox.com/account/plan. 

 

You can either try and work out which ones you are paying for and log in to those (consider using the credit card look up tool: https://help.dropbox.com/billing/find-credit-card-charge) or log a ticket via www.dropbox.com/support while not logged in, even to here. Its often easier to use an incognito window to do this.

James T's avatar
James T
New member | Level 2
2 years ago

I managed to chat to an agent by going through sales.

 

Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other. 

  • gswhite1's avatar
    gswhite1
    Explorer | Level 4
    2 years ago

    I need someone right now as I removed the good one by mistake!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      gswhite1 wrote:

      I need someone right now as I removed the good one by mistake!

      How do you mean 'removed the good one' ? Do you mean you deleted an account via the Dropbox website? If so its completely unrecoverable I'm afraid. 

      • Gswhite11's avatar
        Gswhite11
        New member | Level 2
        2 years ago

        I guess I failed to delete it, Thank God! 

        I now have two Dropbox accounts,

        One as “[removed per Community Guidelines]”and the other is as [removed per Community Guidelines]

         

        I just updated my “gswhite58” to a family account, but what I should have done is upgraded my “gswhite1” to a Family account.

        I would like to remove the “[removed per Community Guidelines]” altogether and simply upgrade my

        “[removed per Community Guidelines]”

         

        I thought I had removed the account “[removed per Community Guidelines]” the other day but I just tried to login via ingognito, and it worked, thank God! After all the trouble with the new account setup, I will be real happy to use the one (“[removed per Community Guidelines]”) as it is already setup and working perfectly!

         

        Please completely remove Account [removed per Community Guidelines]  

        Then show my how I can get [removed per Community Guidelines] upgraded to the Family Plan?

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