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James T's avatar
James T
New member | Level 2
2 years ago
Solved

I have two accounts and didn't realize until recently - how can I contact support to resolve this?

I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact ...
Account Settings
Multiple Accounts
  • James T's avatar
    James T
    2 years ago

    I managed to chat to an agent by going through sales.

     

    Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other. 

James T's avatar
James T
New member | Level 2
2 years ago

I managed to chat to an agent by going through sales.

 

Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other. 

gswhite1's avatar
gswhite1
Explorer | Level 4
2 years ago

I need someone right now as I removed the good one by mistake!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    gswhite1 wrote:

    I need someone right now as I removed the good one by mistake!

    How do you mean 'removed the good one' ? Do you mean you deleted an account via the Dropbox website? If so its completely unrecoverable I'm afraid. 

    • Gswhite11's avatar
      Gswhite11
      New member | Level 2
      2 years ago

      I guess I failed to delete it, Thank God! 

      I now have two Dropbox accounts,

      One as “[removed per Community Guidelines]”and the other is as [removed per Community Guidelines]

       

      I just updated my “gswhite58” to a family account, but what I should have done is upgraded my “gswhite1” to a Family account.

      I would like to remove the “[removed per Community Guidelines]” altogether and simply upgrade my

      “[removed per Community Guidelines]”

       

      I thought I had removed the account “[removed per Community Guidelines]” the other day but I just tried to login via ingognito, and it worked, thank God! After all the trouble with the new account setup, I will be real happy to use the one (“[removed per Community Guidelines]”) as it is already setup and working perfectly!

       

      Please completely remove Account [removed per Community Guidelines]  

      Then show my how I can get [removed per Community Guidelines] upgraded to the Family Plan?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Gswhite11! Please note that this is a public forum, so you shouldn’t divulge any personal info (like your email address) for security reasons. I’ve removed it in the meantime from your post. 

         

        Now, as for your request, I’d like to mention that we don’t have account visibility on the forum either. With this in mind, can I log a ticket for you instead, so that we can look into this internally? I can reach you to the email address you see here.

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