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James T's avatar
James T
New member | Level 2
2 years ago
Solved

I have two accounts and didn't realize until recently - how can I contact support to resolve this?

I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact ...
Account Settings
Multiple Accounts
  • James T's avatar
    James T
    2 years ago

    I managed to chat to an agent by going through sales.

     

    Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Gswhite11! Please note that this is a public forum, so you shouldn’t divulge any personal info (like your email address) for security reasons. I’ve removed it in the meantime from your post. 

 

Now, as for your request, I’d like to mention that we don’t have account visibility on the forum either. With this in mind, can I log a ticket for you instead, so that we can look into this internally? I can reach you to the email address you see here.

gswhite1's avatar
gswhite1
Explorer | Level 4
2 years ago

No thank you it is all resolved.

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