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MikeInGFD's avatar
MikeInGFD
Helpful | Level 6
6 months ago
Solved

I keep receiving annoying sound notifications from my Win11 Dropbox app.

A few days ago, on my Win 11 PC, I started getting Dropbox notifications multiple times a minute.  There were small information boxes that appeared for a while.  I think that I changed a setting to s...
desktop
Notifications
windows
  • MikeInGFD's avatar
    MikeInGFD
    6 months ago

    Hi Nancy.  I think that the issue is fixed!  First to answer your questions...

    All 15 items in that folder have the name "placeholder", with various extensions.  They are all 1 KB in size.  I can't say that I am familiar with many of the extensions (.py, .dmg, .aep), and would not have opened all those files at the same date and time.  I looked at an older backup of my drive, and that folder, with the strange name ("qe..<many random-like letters>...of") was not there.

    I decided to save the folder in a different drive not covered by Dropbox and then delete the folder with the strange name that was within the ".dropbox.cache" folder.  All of the files then synced, on both Dropbox and Google Drive.  I was able to turn all the sytem notifications for Dropbox back on, with no annoying notifications.  I have since power-cycled my PC several times and did a Windows update, and all seems to be fine.  So I think that the issue is fixed.  I appreciate your time in helping to remedy the issue!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey MikeInGFD​! Sorry to hear this is happening. 

As a first step, I’d like you to restart the Dropbox app on your computer (in case you haven’t already) and let me know if you can see those notifications again on your screen. If you can, I’d like a screenshot of them, too. If not, do you remember what they were about?

I’d also like to know the current syncing status and app version of your desktop app. 

Regarding the last part of your post, you mean that the Dropbox account for which you’re now receiving those notifications was previously a paid one, but it’s currently a free Basic instead. Correct? 

Give me a nudge once you have more info.

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