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Abdullaziz S.'s avatar
Abdullaziz S.
New member | Level 1
10 years ago

I'm having trouble receiving the security code from my phone

i format my phone without taking backup code and now iam trying to login to my dropbox account and asking for the security code over my number for like 4 days and i didn't get any thing
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Richard P.'s avatar
Richard P.
Icon for Super User alumni rankSuper User alumni
10 years ago

I don't for one minute think that the Dropbox text messaging system is saying "lets not send this specific message to Abdullaziz, that should be funny!".  

Which means it is being sent.

Text messages are unreliable - which is why you are given an emergency backup code. So you don't lose the account if the text message isn't received.

The moment you turn on two-step authentication, it is your responsibility to ensure that the emergency backup code is kept in a safe, secure place.  It is the only thing that overrides two-step authentication.

If you have lost your emergency backup code, then I'm afraid there is nothing Dropbox can do.

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