We're making some changes to the Dropbox Community 👩‍💻 - Find out more here.

Forum Discussion

Dhandley's avatar
Dhandley
New member | Level 2
1 month ago

I'm trying to update the email address of my Dropbox account, but it says it's taken.

Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through.  Are there any devices connected to your Drop...
Account Settings
Error Messages
toddd's avatar
toddd
New member | Level 2
3 days ago

Hello

I have the same issue. I'm trying to update my original work email address to my gmail address, but it states the email is already taken. I must have signed in using my google account. I went in last night and deleted it that gmail account and tried again to update my real account this morning, but I still get an error that email is taken?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

Hi toddd! If you open a different browser now and try to sign in with your Gmail address, do you receive an error that the Dropbox account doesn’t exist?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!