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Dhandley's avatar
Dhandley
New member | Level 2
1 month ago

I'm trying to update the email address of my Dropbox account, but it says it's taken.

Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through.  Are there any devices connected to your Drop...
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toddd's avatar
toddd
New member | Level 2
3 days ago

Hi Nancy, Actually...no, it shows the gmail account still exists.

I deleted the account yesterday though...does it take time for the deletion to take affect?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hmm, the deletion should be immediate. 

    Can you sign in to the Dropbox account again and try to delete it once more? Do you receive any sort of confirmation after doing that? 

    I’d also like you to check your Gmail address (both your inbox and spam folder) and let me know if you received any messages there after deleting your Dropbox account last night.

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