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konocti-view's avatar
konocti-view
New member | Level 2
4 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Account Settings
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi there konocti-view - sorry to hear you're having issues with this. 

Can you clarify if the typo is in your email's handle or if the domain is misspelled? 

Also, are you getting any specific error if you try to change it through your account's settings?

Let me know what you find!
  • konocti-view1's avatar
    konocti-view1
    Explorer | Level 3
    4 years ago

    The incorrect address on the account is @hughrs.net. The correct address is @hughes.net.

    When I go to change the address, I am told it is already taken. Of course, I'm using it.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      konocti-view1 wrote:

      When I go to change the address, I am told it is already taken. Of course, I'm using it.

      That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

      • konocti-view1's avatar
        konocti-view1
        Explorer | Level 3
        4 years ago

        I can't reset the password because the email address can't be verified. because of course the wrong address is on the account. 

        As to two accounts, I may have one from my Iphone but I'm not aware of it. The reason I say this is because there are photos in memory that come only from the phone. 

  • SL10's avatar
    SL10
    Explorer | Level 3
    4 years ago

    No error it says the email to verify has been sent and the email entered is correct but nothing coming through - nothing in spam, not a blocked email etc.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No worries, SL10.

       

      Do you mind if we email you, so we can look further into this?

      • SL10's avatar
        SL10
        Explorer | Level 3
        4 years ago

        Please do I have no success trying to resolve the issue - 

  • konocti-view1's avatar
    konocti-view1
    Explorer | Level 3
    4 years ago

    The correct domain is @hughes.net, the address is incorrectly @hughrs.net

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