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konocti-view's avatar
konocti-view
New member | Level 2
4 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi there konocti-view - sorry to hear you're having issues with this. 

Can you clarify if the typo is in your email's handle or if the domain is misspelled? 

Also, are you getting any specific error if you try to change it through your account's settings?

Let me know what you find!
konocti-view1's avatar
konocti-view1
Explorer | Level 3
4 years ago

The incorrect address on the account is @hughrs.net. The correct address is @hughes.net.

When I go to change the address, I am told it is already taken. Of course, I'm using it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    konocti-view1 wrote:

    When I go to change the address, I am told it is already taken. Of course, I'm using it.

    That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

    • konocti-view1's avatar
      konocti-view1
      Explorer | Level 3
      4 years ago

      I can't reset the password because the email address can't be verified. because of course the wrong address is on the account. 

      As to two accounts, I may have one from my Iphone but I'm not aware of it. The reason I say this is because there are photos in memory that come only from the phone. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi konocti-view1, since you're posting on the forum with 2 different accounts, as Rich suggested, it seems you already have an account with the correct email.

        Try logging into the account with the correct email, or resetting the password if you're not sure what it is.

        Since that account already exists, you can try downloading the data from the wrong account and then transfer it to the correct one.
    • konocti-view1's avatar
      konocti-view1
      Explorer | Level 3
      4 years ago

      I tried with no success. Not much hint as to what. Got any suggestions? Be specific, I'm a novice

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