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Forum Discussion
incorrect email address on account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
I have access to account but since the owner of email address that I (accidentally) used has not verified the email, I can't change the email.
I have now changed the password and took in use 2FA to keep the account connected to me. Hope that was a smart decision..
Now only how to change the associated email to mine?
//PJV2023
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi PJV2023, without verifying the original email address, it wouldn't be possible to change the email on the account.
The verification needs to come first, prior to changing the email address.
As the email is owned by someone else, the best option I can think of is to download your data from the site, unlink any connected devices, delete the files from the site permanently, and finally delete the account entirely for good measure.
After that, you can create the correct account and use that one normally.
Understood & Agreed.
Is there any chance to get the ACER promo space/time or do I lose it now?
Would be shame to lose it after just gaining it with the new laptop..
//PJV2023
- Rich
Super User II
PJV2023 wrote:
Is there any chance to get the ACER promo space/time or do I lose it now?
If you already claimed the promotion, there's no way to transfer the space or claim it again on another account.
Thought so. Trying to sort the verification email now with the person behind the wrong email. If it succeeds then I can change the email.
Thanks to all for your support!
Case closed.
//PJV2023
