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jonhammer6's avatar
jonhammer6
New member | Level 2
4 years ago
Solved

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!

27 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
  • lobowang's avatar
    lobowang
    New member | Level 2
    4 years ago

    Hi, I'm encountering similar issue as jonhammer6. Could anyone here lend assistance? Thanks!

  • Ourson's avatar
    Ourson
    New member | Level 2
    3 years ago

    Miałem przyznane 100 GB miejsca Dropbox z rzekomej "promocji" Lenovo. Ale nagle mam znowu 2 GB. Złodzieje i oszuści, NIE POLECAM użytkowania Dropbox ani zakupu laptopów Lenovo !!

  • DanielSandetti's avatar
    DanielSandetti
    Explorer | Level 4
    3 years ago
    Dear support team, i agree I have the same problem and would be very happy about a feedback and your help. Many thanks so far.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey DanielSandetti, how are you today? 

     

    I just sent you an email and I'd be happy to see you there. 

     

    Reply back to me as soon as possible. Cheers! 

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    3 years ago

    Hi 

    Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rishab27, sorry to hear you're having issues with this.

     

    Would it be OK if we reach out via email to investigate further? 

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