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x184926's avatar
x184926
Explorer | Level 3
4 years ago
Solved

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
desktop
sync
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey x184926, thank you for reaching back to us.

 

If you access the app's preferences, under the General tab, are you able to find the option there to opt-in or enable the functionality to make files online-only? 

 

Keep in mind, that even if you enable the feature, you'd still need to wait for the files to be fully synced to the computer, in order to change them to online-only. 

x184926's avatar
x184926
Explorer | Level 3
4 years ago

No, I checked my company laptops and some of them have to option for online-sync in Sync tab

Does version of the Windows makes a different or just what cause my laptop missing the option in the first place?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey x184926, sorry to jump in, but could you navigate to the Sync tab and let us know what you see there too?

     

    You seem to be on the General tab in your screenshot.

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    There is already a screenshot on the very first post but here you go

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi x184926, you're great, thanks for this! 

     

    Is there any possibility that you've opted-out of the Dropbox system extension? Can you try the steps mentioned in this Help Center article, and report back to me with your results? 

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    I have already reinstall many time, that doesn't do jack

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    It wasn't enable, what happen after I enable it?

    Nothing change in my Preferences setting

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    That's good, now we know what the issue was.

     

    Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    Finally, now this can use as a references to show how hard to fix a simple problem but the option aren't shows in the app UI obviously. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Happy to see that this is resolved, x184926.

     

    Thanks for your feedback and if you have any other issues, let me know.

     

    Have a great week ahead!

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