Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

x184926's avatar
x184926
Explorer | Level 3
4 years ago
Solved

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
desktop
sync
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

x184926's avatar
x184926
Explorer | Level 3
4 years ago

There is already a screenshot on the very first post but here you go

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi x184926, you're great, thanks for this! 

 

Is there any possibility that you've opted-out of the Dropbox system extension? Can you try the steps mentioned in this Help Center article, and report back to me with your results? 

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    I have already reinstall many time, that doesn't do jack

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    It wasn't enable, what happen after I enable it?

    Nothing change in my Preferences setting

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    That's good, now we know what the issue was.

     

    Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    Finally, now this can use as a references to show how hard to fix a simple problem but the option aren't shows in the app UI obviously. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Happy to see that this is resolved, x184926.

     

    Thanks for your feedback and if you have any other issues, let me know.

     

    Have a great week ahead!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!