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dave4925's avatar
dave4925
Explorer | Level 4
4 months ago

My account got downgraded to the Basic plan

My entire account got reset to 2gb and basic offers no support 
Account Settings
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey dave4925​ - thanks for posting on our Community and sorry to hear you're having issues with this.

Can you let us know if you happen to have another Dropbox account, associated with a different email address of yours perhaps? 

Also, what Dropbox plan are/were you on and how had you upgraded in the first place? Was it through the website directly or via the app store on a mobile device?

Any additional information is more than welcome!

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