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dave4925's avatar
dave4925
Explorer | Level 4
4 months ago

My account got downgraded to the Basic plan

My entire account got reset to 2gb and basic offers no support 
Account Settings
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi dave4925! Sorry for the nudge. 

Have you checked out Walter’s previous reply? If you’re still having the same issue, feel free to provide us with the requested info and we can look into this further.

  • dave4925's avatar
    dave4925
    Explorer | Level 4
    4 months ago

    I have no idea who Walter is, but it seems to be working correctly now.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hi dave4925, my colleague was referring to Walter who was the original person who responded to your query.

      Could you clarify that your account is no longer on a Basic plan? Do you require any further assistance?

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